Here you will find reports of current known issues that you may encounter while using your HB Ring and how to troubleshoot them.
02 Nov 2017
Issue: After first time connecting/paring your HB Ring with Android application, HB Ring might not be fully connected to your phone and may not respond to double tapping on HB Ring in the application, send or receive heartbeat.
Affected: All Android devices
Solution: Application must be closed and reopened.

10 Nov 2017
Issue: HB Ring can not read the heartbeat or heartbeat speed changes actively.
Affected: All HB Rings
Solution: Make sure the heartbeat sensors are on the lover part of your finger. Active movement with hand can also affect the accurate reading of heartbeat.
If you encounter any issue with your HB Ring, please report to us at