FAQ

1. What is HB Ring?

HB Ring is a smart ring, which lets you see and feel the real-time heartbeat of your loved one, on your ring. HB Ring also saves the last received heartbeat in your ring, and shows it to you when the real-time heartbeat is not available.

2. How does HB Ring work?

You double tap your ring and after 5-7 seconds you see and feel the heartbeat of your loved one on your ring. In case there is no connection on your or your partners ring, then your ring will blink twice before showing last saved heartbeat.

3. What do I need for HB Rings to work?

You will need a pair of HB Rings and two smartphones with active data plan or a Wi-Fi connection.

4. What smartphones HB Ring work with?

HB Ring work with most modern smartphones, which have Bluetooth 4.0 and higher (e.g. iPhone 4S or newer). If you are not sure if your phone supports Bluetooth 4.0, please contact us and we will check it for you.

5. Is the communication private?

Yes. The communication is completely private. You, or your partner do not see the heartbeat in bpm or any other numerical indication. Only indication you can see in application, is when was the last time the heartbeat of your loved one updated, i.e. date and time.

Also, all the data transferred to your ring or from your ring uses secure connection. No data is shared or sold to 3rd parties.

6. How much data do HB Rings use? 

HB Ring is using very little data, so you do not have to worry about your data plan. With a typical usage, about 10-15 touches a day, it will use only about 250-400 KB.

7. What are HB Rings made of?

HB Rings come in 2 different materials: Solid Rose Gold and Stainless Steel. Also, all HB Rings have sapphire crystal housing as a central element of the ring. .

8. Do HB Rings contain nickel?

All HB Rings are free of nickel content. HB Ring metal parts are made of stainless steel and coated in Rose Gold or Jet Black. Solid Rose Gold HB Ring housings are composed of 18K solid rose gold.

9. What are the HB Rings dimensions?

HB Rings are 3.9mm thick, 12.1mm wide and they come in 8 different sizes.

10. Are HB Rings water resistant?

Yes. HB Rings are water resistant, which means it will withstand short exposures to water, but we do not recommend submerging HB Rings under water for long periods of time.

11. What is HB Rings expected battery life?

Expected battery life in typical daily use of 10-15 heartbeat requests is up to 14 hours. Your ring battery may drain faster if you partner is using their ring more often.

12. How do I find my ring size?

Please use our ring size converter to find your ring sizes.

13. What comes in the box?

Each order includes:
2x HB Rings
2x Single Black Piano charger boxes
2x USB Cables

*Solid Rose Gold HB Ring order also include Double Piano Black charger box.  

14. What countries do we deliver to?

We currently ship to addresses only within following countries:
North America:Canada and United States including Hawaii, Alaska and Puerto Rico.
*We do not deliver to the U.S. Virgin Islands, Guam, American Samoa, Micronesia, Marshall Islands, Northern Mariana Islands, and Palau. Please note we do not deliver to Mexico, and South America.

Europe:EU countries including Switzerland, Norway, Iceland, Liechtenstein.
*We do not deliver to Albania, Belarus, Bosnia & Herzegovena, Kosovo, Macedonia, Moldova, Montenegro, Russia, Serbia, Ukraine.

Asia/Pacific:Australia, Hong Kong, Indonesia, Japan, Macau, New Zealand, Qatar, Saudi Arabia, Singapore, South Korea, UAE.

We do not ship to P.O. Boxes or freight forwarder addresses, with an exception of military APO/FPO address.


For more information, please see our Delivery/Returns page.

15. How to return and exchange ring sizes

You can return your HB Rings within 30 days after receiving your order for a ring size exchange or a refund, as long as the rings are not damaged.

For more information, please see our Delivery/Returns page.

16. Warranty

HB Rings come with 2 years limited warranty. For more information, please check our Terms.

If you have any other questions that are not covered here, please contact us.