FAQ

1. What is HB Ring?

HB Ring is a futuristic ring, which lets you see and feel the real-time heartbeat of your loved one, directly on your ring. HB Ring also saves the last acquired heartbeat in your ring, and shows it to you when the real-time heartbeat is not available.

2. What is the current development stage of HB Ring and will the design of the HB Ring change by the time of delivery?

In course of last 2.5 years we were told countless times that it is impossible to make it, but we did not believe them. HB Ring is currently in a fully functional state, manufactured with final materials and dimensions, undergoing number of durability tests and analysis.

The design elements of HB Ring such as materials, dimensions, lighting and etc. will not change. 

3. How does HB Ring work?

To see the real-time heartbeat of your partner, you need to double tap your HB Ring. Your ring will light up once as a confirmation that the request was sent, few seconds after your ring will light up with the real-time heartbeat of your partner.

Your partner's ring will not show any indications that you are currently seeing her/his real-time heartbeat.

4. What do I need for HB Ring to work?

Besides a pair of HB Rings, you will need a smartphone with active data plan or a Wi-Fi connection.

5. With what smartphones does HB Ring work?

HB Ring works with most of modern smartphones with Bluetooth 4.0 and higher (e.g.
iPhone 4S or newer). If you are not sure if your phone supports Bluetooth 4.0,
please contact us and we will check it for you.

6. Is the communication private?

Yes. The communication is completely private. All data transferred to your ring or from
your ring uses secure connection. 

7. How much data is HB Ring using? 

HB Ring is using very little data, so you do not have to worry about your data plan. With a typical usage, about 10-15 touches a day, it will use only about 300-450KB.

8. What is HB Ring made of?

HB Rings comes in 2 different materials: Solid Rose Gold and Stainless Steel. Also all HB Rings have sapphire crystal housing as a central element of the ring. .

9. Does HB Ring contain nickel?

All HB Rings are free of nickel content. HB Ring metal parts are made of stainless steel and coated in Rose Gold or Jet Black. Solid Rose Gold HB Ring housings are composed of 18K solid rose gold.

10. What are the HB Ring dimensions?

All HB Rings are 3.9mm thick, 12.1mm wide and they come in 8 different sizes.

11. Is HB Ring water resistant?

Yes. HB Rings are water resistant, which means it will withstand short exposures to water, but we do not recommend submerging HB Rings under the water for long periods of time.

12. What is expected battery life?

Expected battery life in typical daily use of 10-15 heartbeat requests is up to 14 hours.

13. How do I order HB Rings?

Please see our updates section for most recent information.

14. How do I choose a ring size?

Please use our size chart to find your ring sizes.

15. What comes in the box?

2x HB Rings
2x Single Black Piano charger boxes
1x Double Black Piano charger box (*As standard only with Solid Rose Gold HB Rings)
User Manual
USB Cable

*Solid Rose Gold HB Rings also include Double Piano Black charger box.

16. When I will receive my HB Rings?

Please see our updates section for most recent information.

17. Returns

All HB Rings can be returned within 30 days after receiving them. For more information please see our Terms.

18. Warranty

Solid Rose Gold HB Rings are covered with 10 years limited warranty. Stainless Steel HB Rings come with 2 years limited warranty. For more information, please check our Terms.

If you have any other questions that are not covered in this section, please contact us.