Shipping policy

DELIVERY

You will receive a tracking number for your package within 1-2 work days after submitting an order. Orders are shipped using DHL or UPS. We are responsible for all freight, packing, insurance and other shipping-related costs and expenses. Once the Product is delivered, ownership of the Product and the risk of that Product’s loss passes to the buyer.

We ship to:
North America: United States and Canada

Europe: EU Countries, Switzerland, Norway, Iceland, Liechtenstein.

Asia/Pacific: Australia, Hong Kong, Indonesia, Japan, Macau, New Zealand, Saudi Arabia, Singapore, South Korea, UAE.

*We do not ship to P.O. Boxes or freight forwarder addresses, with an exception of military APO/FPO addresses.


IMPORT TAXES

United States: Import tax and duty of up to 15% may be charged before delivery. 

EU: Taxes and duties are included in price. Our products are made and shipped from EU.

Rest of the world: Import taxes and VAT may be charged at your local customs. 

Please check the amount of import tax with your local customs authority. For calculating your import taxes we recommend to use: www.simplyduty.com/import-calculator

Orders are shipped from the EU and are classified under tariff code 8517.62.00

 

SIZE EXCHANGE 

You can exchange your HB Ring sizes for different sizes during 30 days after receiving your order, as long as the security tags on rings are intact.

Shipping costs for first ring size exchange are covered by us, using our pre-paid return shipping label. Any subsequent ring size exchange is possible at additional fee, depending on the shipping location.

For exchanging your ring sizes you would need to return us the rings to be exchanged and we will send replacement rings within 5-7 days, depending on availability of sizes.

For further instructions on ring size exchange, please contact us.