All orders are shipped using express carriers. We are responsible for all freight, packing, insurance and other shipping-related costs and expenses. Once the Product is delivered, ownership of the Product and the risk of that Product’s loss passes to you.
Once your order is dispatched, you will receive an email notification from us with a tracking number. Please note that you will not be able to track your order until the day after you receive your tracking information.
We currently ship to addresses only within following countries:
North America: Canada and United States including Hawaii, Alaska and Puerto Rico.
We do not deliver to the U.S. Virgin Islands, Guam, American Samoa, Micronesia, Marshall Islands, Northern Mariana Islands, and Palau.
Please note we do not deliver to Mexico, and South America.
Europe: EU countries including Switzerland, Norway, Iceland, Liechtenstein.
We do not deliver to Albania, Belarus, Bosnia & Herzegovena, Kosovo, Macedonia, Moldova, Montenegro, Russia, Serbia, Ukraine.
Asia/Pacific: Australia, Hong Kong, Japan, Macau, New Zealand, South Korea.
We do not ship to P.O. Boxes or freight forwarder addresses, with an exception of militaryAPO/FPO address.
All scheduled shipment dates and Estimated Shipment Dates are estimates only. We’ll make reasonable efforts to meet the scheduled shipment dates, but in no event will we be liable for any loss, damage, or penalty resulting from any delay in shipment or delivery, nor will the carrier be deemed our agent.
All orders are shipped from EU. International orders outside EU and US* may be subjected to import taxes and custom duties. Please check the amount import tax with your local customs authority.
*Some US states may still require payment of import taxes and custom duties, as well federal and state taxes.
In case where customer decides not to pay the import taxes and the order is returned, the return shipping costs are deducted from the final amount of refund.
You can return your HB Rings within 30 days after receiving your order and request a full refund.
To return your order and receive a full refund, all following conditions must be met:
-A return request must be submitted via email within 30 days after receiving your order. Request can be sent to firstname.lastname@example.org
-You must return the Product to TheTouch to receive a refund. Return shipping costs are not covered.
-All accessories originally included with your order must be included with your return to qualify for a refund.
-Returned Product must be not used and the seals "CANNOT BE RETURNED IF REMOVED" must be intact for both rings.
-All included charger boxes must be without sign of intense use.
In case returned Product has signs of intense use, the amount of refund can be subjected to change.
After returning the Product, please allow 30 days for the refund to be completed to the original source of payment.
You can exchange your HB Rings for different sizes during 30 days after receiving them,
as long as the security tags on rings are intact. For exchanging your ring sizes you would need to send the wrong size rings back to us and we will prepare replacement rings within 14-21 days. The return shipping cost is not covered, while the shipping cost of replacement rings back to you is covered by us.
For any other questions, please contact us.