HOW TO

Troubleshoot

Here you will find reports of current known issues that you may encounter while using your HB Ring and how to troubleshoot them.
02 Nov 2017
Issue: After first time connecting/paring your HB Ring with Android application, HB Ring might not be fully connected to your phone and may not respond to double tapping on HB Ring in the application, send or receive heartbeat.
Affected: All Android devices.
Solution: Application must be closed and reopened.
If you encounter any issue with your HB Ring, please report to us at support@theotuchx.com